Help Center

Getting started

Creating an account takes about a minute — just an email and password, or continue with Google. Every new member starts with full buyer features: browsing, saving favorites, messaging sellers and making offers.

Finding listings: search by keyword, category, city, state or ZIP from the search bar on any page. On category pages, filters let you narrow by price, condition, seller type and dozens of category-specific attributes. Use the map view to see what's available near you.

Saved searches & alerts: save any search and get notified when new listings match. Favorites let you track individual listings and get alerts when their price changes.

Posting an ad

1. Activate your seller account from your dashboard (individual or business — takes minutes).
2. Click Post Ad and choose a category. Our forms adapt to the category — a vehicle asks for mileage and VIN-level details, a rental asks for bedrooms and furnishing.
3. Add photos and video. Listings with 4+ photos get significantly more views.
4. Set your price, condition and location.
5. Choose how buyers contact you — in-app messages, phone or email.
6. Review and publish. Most listings go live immediately.

Posting limits: your membership plan sets how many active listings you can have and where they're visible (your city, additional cities or states, or nationwide). You can unlock extra coverage with credits at any time.

Editing & renewing: edit a live listing anytime from your Seller Dashboard. Expired listings can be reposted in one click.

Promoting your listing

Credits power Adspoty's promotion tools — buy them in packs or get them monthly with a membership plan:

• Boost — lifts your listing above standard results
• Featured — adds it to the featured rail with a badge
• Spotlight — premium homepage or category placement
• Urgent — an urgent badge for time-sensitive sales
• Homepage & category featured — fixed placement on the busiest pages

Promotions run for a fixed period and you'll get a reminder before they expire. Track exactly what each promotion earned you in the Promotions section of your Seller Dashboard.

Messaging, offers & buying

• Messaging happens in-app — keep conversations on the platform so our safety tools and history can protect you.
• Offers: make an offer directly on a listing. Sellers accept, counter or decline; accepted offers can become secure orders.
• Purchases: buy with card through Stripe-hosted checkout or with credits where the seller allows it. Your card details never touch Adspoty's servers.
• Reviews: after a completed transaction, review the other party — ratings keep the marketplace honest.

Staying safe: meet in public places, avoid wire transfers and gift cards, and read the Safety guide before any in-person exchange.

Payments, credits & refunds

• Credits are purchased in packs and spendable on promotions, coverage unlocks and fees. Every credit movement appears in your wallet history with a full ledger trail.
• Memberships renew monthly or yearly through Stripe. You can cancel anytime — you keep access until the end of the paid period.
• Refunds: report billing problems to billing@adspoty.com within 60 days. Refunds for marketplace orders depend on the seller's policy, shown on their storefront and listing page.
• Seller payouts: earnings from orders accumulate in your wallet and can be withdrawn once settled.

Account & settings

• Seller activation: upgrade from buyer to seller from your dashboard — choose individual or business, add your policies, and get reviewed for verification.
• Verification: phone, business and payment verification unlock trust badges on your listings and storefront.
• Password reset: use "Forgot password" on the sign-in page — reset links are valid for a limited time and can only be used once.
• Notification settings: manage email and in-app alerts from your dashboard settings.

Troubleshooting

My listing isn't appearing. Check that its status is Active in your Seller Dashboard. New or edited listings may pass a brief automated safety scan. If a listing was flagged, you'll find a note from moderation explaining why.

My search returns nothing. Widen the location or clear a filter. Very specific category filters (year, mileage, bedrooms) can exclude everything nearby — start broad, then narrow.

Messages aren't loading. Refresh the page and make sure you're signed into the same account you used to start the conversation.

A buyer/seller asked me to pay off-platform. Don't. Report the member with the Report button — off-platform payment requests are the #1 source of scams.

Still need help?

Browse our Pricing and Features pages, or contact the right team on the Contact page — member support replies within 1 business day.